Over nearly six years, Ukraine has redefined what a digital state can be — setting a new global benchmark for citizen-centric governance. From one of the world’s first digital passports to record-fast online business registration, we’ve implemented digital reforms that fundamentally changed how the government interacts with people through the Diia ecosystem (Diia App and Portal, Diia.Education, Diia.Business, Diia.City, Diia.Engine, Diia.Digital Hromada). With Ukrainians in mind, we’ve delivered practical, tech-driven solutions that responded to real needs — in peacetime, through the COVID-19 crisis, and during the full-scale russian invasion — eRecovery, IDP status, Diia TV and Diia Radio, online marriage, and others. Even in wartime, Ukraine is proving that the future of government can be digital, adaptive, and deeply human.
I firmly believe that only data can provide clear answers to complex questions. This report is more than just a snapshot of public opinion — it is a practical tool for policymakers, analysts, donors, and businesses. It helps us clearly see where the digital state is performing well and where it needs strengthening. A high level of satisfaction with government digital services is both a sign of trust and a challenge. When 75% of citizens say ‘yes,’ expectations grow — and so does the responsibility. This is especially meaningful for us, as more than 60 digital public services have been developed by East Europe Foundation in partnership with the Ukrainian Government under the Swiss-Ukrainian EGAP Program. We therefore share this responsibility with the state.
Victor Liakh
At GGTC Kyiv, we see data not just as a metric, but as a call to build trust and design digital services that are truly citizen-centered. That is why the GovTech public opinion survey marks one more milestone on Ukraine’s path toward a citizen-centered digital state — one that is inclusive, data-driven, and future-ready.
We launched the GovTech Pulse Research to systematically gather public opinion on GovTech, aiming to build a long-term evidence base for identifying patterns, trends, and root causes. Historical data plays a critical role in anticipating future developments by highlighting what has succeeded or failed in the past. In response to globalisation and the need for comparability, we have integrated several questions from the Deloitte Digital Survey in our project to assess the current state of GovTech in Ukraine. We are deeply grateful to our partner, Info Sapiens, whose pro bono support assisted in turning this vision into reality. This contribution is especially meaningful within the full-scale war challenges.
The introduction of digital services by the state is designed not only to make receiving public services more convenient and faster, but also to add transparency to this process. That is why the “digital state” is an important element of anti-corruption policy. In particular, the NACP, in its annual monitoring, began measuring the population’s awareness of the provision of public services online in 2023. The results of the NACP’s research for 2023 and 2024 statistically confirm the conclusion about the increase in the level of use of public digital services: in 2024, the average awareness of the population about such services in general increased significantly, compared to 2023 (29%), and is 36%. At the same time, the proportion of people who used the services, and not only knew enough about them to use them when needed, increased statistically significantly.
Dmytro Savchuk
